Privacy Policy

At Samo Care, your privacy is paramount. We understand how important your personal information is to you, and we share your concerns about how it is collected, used, and shared. Nova Skin Aesthetics is committed to protecting your personal information, and we will always handle it securely and carefully. We are also committed to complying with all applicable Australian privacy laws, and we ensure our employees are aware of their obligations. Below is some information to give you a deeper understanding of how we collect and use customer information.

Why do we collect information?
We collect information for several reasons, including:

To deliver products or services to you.

To complete other transactions with you or on your behalf.

To better understand your requirements and preferences.

To improve our services.

To provide offers that are of greater interest or benefit to you.

How do we collect this information?
We collect information in several ways:

When you order goods or services, particularly when they are delivered.

When you shop at our clinic.

What we collect

Most often, you provide us with your personal information when placing an order or submitting feedback. This information includes:

Name
Address
Delivery Address
Telephone Number
Email Address
Date of Birth
Transaction Information

Who We Share Your Information With

We will often need to share your personal data—such as your name and address—with companies that provide some of our services. This includes organizations such as major delivery companies, mail carriers, and third-party fulfillment companies. We may also disclose your personal information to government agencies as required by law.

Direct Marketing
If you have received marketing offers from Nova Skin Aesthetics and do not wish to receive them in the future, please contact us at info@samocare.com.

Access
If you would like to access or update your personal information, please contact us at info@samocare.com. We prefer receiving written requests, as this often helps us verify your identity.

Security
From time to time—and in line with customer expectations and legislative changes—our privacy policies and procedures will be reviewed and, if necessary, updated.